Terms of Service

Last updated: September 3, 2026

1. Agreement

By creating an account on SportVault ("the Service"), you agree to these Terms of Service. SportVault is operated by SportVault Inc. ("we," "us," "our"). These terms apply to academy owners, staff members, parents, and students who use the platform.

2. The Service

SportVault is a multi-tenant SaaS platform for sports academies. It provides class scheduling, enrollment management, payment processing, attendance tracking, progress reports, marketing tools, and AI-powered automation. Each academy operates as a separate tenant with isolated data.

3. Subscription and pricing

SportVault is sold as a monthly subscription to academy owners:

  • Standard Plan: $99 per month per academy. Includes all core features with unlimited students and families.
  • AI Add-ons: AI features such as Reena (AI receptionist) and AI marketing are priced separately based on usage and available to all Standard plan subscribers.
  • Payment processing: Stripe and Razorpay transaction fees are charged by those providers directly and are not included in the SportVault subscription price.

Prices are subject to change with 30 days' written notice. Any price change takes effect at the start of the next billing cycle after the notice period.

4. Free trial

New academies receive a 3-month free trial with full access to all Standard plan features. No credit card is required to start the trial.

  • The trial begins when the academy owner completes signup and academy setup.
  • Academies that complete their initial setup within 2 minutes of account creation receive one additional free month (4 months total).
  • At the end of the trial, the academy must subscribe to continue using the Service. If no subscription is created, the account enters read-only mode.
  • We reserve the right to modify or discontinue the free trial offer at any time for new signups. Existing trials are honored for their full stated duration.

5. Cancellation and data retention

Academy owners can cancel their subscription at any time. Upon cancellation:

  • The subscription remains active until the end of the current billing period.
  • After the billing period ends, the academy enters read-only mode. All data remains accessible but cannot be modified. New enrollments, payments, and scheduling changes are disabled.
  • Data is not automatically deleted upon cancellation. Academy owners can request permanent data deletion by contacting us at hello@sportvault.app.
  • To reactivate, the academy owner can subscribe again at any time. All historical data will be restored to full read-write access.

6. Acceptable use

You agree not to:

  • Use the Service for any purpose other than managing a legitimate sports academy, training program, or related educational activity.
  • Upload, transmit, or store content that is illegal, harmful, threatening, abusive, or violates the rights of others.
  • Attempt to access data belonging to other academies or users.
  • Reverse engineer, decompile, or attempt to extract the source code of the Service.
  • Use the Service to send unsolicited commercial messages (spam) outside of your own enrolled student and parent base.
  • Resell, sublicense, or redistribute the Service without written permission.

7. Payment processing

Payments between academies and their families are processed through Stripe (US) or Razorpay (India). SportVault does not handle, store, or have access to raw payment card details. The relationship between the academy and the payment processor is governed by Stripe's or Razorpay's own terms of service. SportVault is not responsible for payment processing failures, chargebacks, or disputes — these are handled directly between the academy, the payment processor, and the cardholder.

8. Limitation of liability

SportVault is provided "as is" without warranty of any kind, express or implied. We do not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, SportVault's total liability for any claim arising out of or relating to these terms or the Service is limited to the amount you paid for the Service in the 12 months preceding the claim.

9. Changes to terms

We may update these Terms of Service from time to time. Material changes will be communicated via email to the account holder at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

10. Contact

For questions about these terms, contact us at hello@sportvault.app.